Responsible Gambling
Playing online should be fun — and at Big Piggy Bank, we intend to keep it that way. We believe that responsible gambling is the foundation of a positive gaming experience, and we are committed to giving every player the tools, information, and support they need to stay in control. Whether you’re a regular visitor or just getting started, this page outlines everything available to help you game safely and confidently.
Gambling is entertainment, not a way to make money. Always play within your means, and never chase your losses.
Setting Your Own Limits
One of the most effective ways to maintain healthy gaming habits is to decide on your boundaries before you start playing — not after. Big Piggy Bank gives you the flexibility to set personalised limits that suit your lifestyle and budget. These controls are yours to define and adjust at any time:
- Deposit limits — cap how much you can add to your account on a daily, weekly, or monthly basis.
- Time limits — restrict the total number of hours you spend playing within a given period.
- Loss limits — set a maximum loss threshold so that your session ends automatically when that amount is reached.
Setting limits is straightforward. Here’s how to get started:
- Sign in to your account and go to the Account section.
- Open the Responsible Gaming tab.
- Choose the type of limit you’d like to apply — deposit, time, or loss.
- Enter your preferred amount or duration and confirm your selection.
Limits take effect immediately upon confirmation. If you wish to increase a limit, a cooling-off period may apply to ensure the change is a considered one — not an impulsive decision made in the moment.
Reality Check Feature
It’s easy to lose track of time when you’re engaged in a game. Our Reality Check feature is designed to gently interrupt your session at regular intervals, giving you a clear picture of how long you’ve been playing and how much you’ve spent or won during that time.
These periodic reminders help you make conscious decisions about whether to continue, take a break, or stop for the day — rather than letting a session run on autopilot. To enable Reality Check:
- Log in and navigate to the Account section.
- Select the Responsible Gaming tab.
- Activate the Reality Check option and choose your preferred reminder interval.
We recommend setting a Reality Check reminder for every 30 to 60 minutes of play. Small pauses go a long way towards keeping gaming enjoyable and well-managed.
Self-Exclusion
If you feel that your gambling habits have moved beyond your control, or if you simply want to take a complete break from gaming, self-exclusion is available. This option allows you to restrict your own access to our platform for a set period of time — giving you the space and distance you need.
Self-exclusion is a firm commitment. Once confirmed, it cannot be reversed before the chosen period ends. Please be certain before proceeding.
To activate self-exclusion on your account:
- Log in and head to the Account section.
- Click on the Responsible Gaming tab.
- Choose the Self-Exclusion option.
- Select the duration of your exclusion period and confirm your decision.
During your self-exclusion period, you will not be able to access your account or place any bets. If you are experiencing significant distress related to gambling, we strongly encourage you to also register with a national self-exclusion scheme such as BetStop (Australia’s National Self-Exclusion Register), which covers multiple gambling operators simultaneously.
Recognising the Signs of Problem Gambling
Problem gambling can affect anyone, regardless of experience or background. Being aware of the warning signs is an important first step. Consider reaching out for support if you notice any of the following:
- Gambling with money intended for essential expenses such as rent, bills, or food.
- Spending more time or money on gambling than you originally planned.
- Feeling anxious, irritable, or low when you are not gambling.
- Attempting to recover losses by placing larger or more frequent bets.
- Lying to friends or family about the extent of your gambling activity.
- Neglecting work, study, relationships, or other responsibilities due to gambling.
If any of these resonate with you, you are not alone — and help is available. Reaching out is a sign of strength, not weakness.
Seeking Help and Support
If you or someone close to you is finding it difficult to manage gambling, we encourage you to contact one of the following free and confidential support services available to Australians:
These services are staffed by trained professionals who understand gambling-related issues. All calls and conversations are strictly confidential.
Protecting Minors
Our platform is strictly intended for adults aged 18 and over. We take the protection of minors seriously and do not permit underage individuals to register or play on our website.
If you share your device with younger family members, we recommend using parental control software to prevent access to gambling websites. Tools such as Netsafe, Net Nanny, or your device’s built-in parental controls can help restrict access effectively.
If you suspect that a minor has accessed our platform, please contact us immediately so we can investigate and take appropriate action.
Our Commitment to You
Responsible gambling is not just a policy checkbox for us — it is a core part of how we operate. We are continuously reviewing and improving our responsible gaming tools to ensure they are genuinely useful and accessible to every player.
If you have questions about any of the features described on this page, or if you would like guidance on using our responsible gaming tools, please contact our support team. We are here to help — without judgement.
Gambling should always remain a form of entertainment. Stay informed, stay in control, and seek support early if gambling stops feeling enjoyable.